DISQUS

Neerav · 6 months ago

I picked up this issue a while back when noticing the comments of friends moving to new apartments

Telstra illogically requires a fixed line to be connected for new accounts before they let u apply for a Naked dialtone free ADSL2+ account with another provider

This makes apartment hunting really difficult for anyone who runs a home office because ADSL2+ applications can take 2-3 weeks to find out if you can get a port, in the meanwhile you'll have had to sign a lease, pay bond etc so are locked in regardless of whether you can get ADSL2+ or not :-(

servantofchaos · 6 months ago

I was reduced to dial-in access when I moved in late 2007. I didn't appreciate broadband until then. But the experience did change the way that I think about the web. Luckily it was resolved in about two weeks - but not without a bunch of calls, escalations and out-and-out whinging.

Christopher Hire · 6 months ago

Hiya Duncan,

Spot on: how's this from the last few years:

3 weeks to get a business phone moved with Primus & 10 hours of combined labour.

$850 in disconnect fees & phantom charges from an ISP. Another ISP went bust, shut down all services, didn't tell customers until they couldn't connect.

Finally, Webcentral. 20 hours of effort to try & sort out 3 day outage of email & 6 months without fully functioning email.

The question becomes how the hell do you do business with the pack of lobotomized hairless chimpanzees that run the ICT sector in Australia? I've given up & switched to US companies mainly.

Even sadder, these marauding herd of insults-to-Darwinian--evolution, supervised by illiterate himbos/bimbos & managed by aging bald-headed former Telstra employees simply refuse to accept any innovation or change...



Christopher Hire

Rowan · 6 months ago

Yep, I went with the iiNet Naked DSL option and it took 6 weeks to connect thanks to Telstra. While waiting to get connected I had to use wireless Mobile Broadband from Three, which was completely unusable during peak hours (the only time I got the advertised speeds of 600kbps to 1.5Mbps was at 3am in the morning). Dial-up would've been quicker, but unfortunately I couldn't get that either until Telstra did their thing (which they were in absolutely no hurry to do).

gtveloce · 6 months ago

Ouch, that sounds like a painful but fairly common story. Having worked for both the largest telco and one of the smallest ISPs, plus a global ISP in the middle, my solution in the broadband era is simple - move just once, ensuring that you are now in spitting distance from an exchange. Retain a full service Telstra landline and reject any Optus offer to use their exchange equipment. Then pay through the nose for a good independent ISP's fastest broadband, even if it is 'slower' than other offers. Never move, never churn, never go 'naked'. Just bleed money and hope for better times in the next life. A secure solution, but not for everyone, I know.

Isaak Kwok · 6 months ago

I had the same issue about 3 weeks back. The end result with iiNet was that within a week, they managed to transfer everything over to the new place. But my account was for a normal ADSL2+ account. However, what I found incredulous was that I had to get a new Telstra landline number!

Health Resorts · 5 months ago

I completely agree with the your statement,